You can’t skimp on employee background checks
By: Joanna L. Krotz – Marketing Intelligence
A few years back, two armed robbers were caught ransacking an upscale California home and they wound up shooting the owner. The thieves hadn’t expected anyone to be home.
That’s because they knew a lot about that house and its security. The pair had spent hours in the home, as carpet cleaners for a service that caters to wealthy homeowners.
The cleaner-robbers had a clever scam. Most affluent owners don’t hang around when house cleaners arrive. So, typically, one guy worked while the other roamed, casing the contents, alarm systems, doors and windows. Then they left, only to return several months later to rob the place. Victims never made the connection to the carpet service – until the shooting.
When the robbers were found, the homeowner sued the service. It turned out that the men had criminal records and felony convictions before they were hired.
The company was found guilty of “negligent hiring.” Its owners had to pay $11 million in damages.
When you tally the dollars and time it takes to recruit, interview, hire and train an employee, it doesn’t make sense to cheap out on verifying background details. That may be especially important for smaller businesses where staffers often have multiple responsibilities. Even tiny employee lies can hurt your firm’s reputation or bank accountant. And one bad hire can do enormous damage.